18 years.
200+ SKUs.
60 countries.

[ 01 ]Introduction

Karewash (operated by Suzhou Kare Houseware Co., Ltd., “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit karewash.com, submit inquiries, request samples, or conduct business with us.

By using our website or contacting us, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit personal information to us.

[ 02 ]Information We Collect

2.1 Information You Provide

When you submit an inquiry, request samples, or engage in business correspondence, we collect:

• Contact details: name, company name, business address, email, phone number, WhatsApp / WeChat IDs
• Business information: business type, country, target market, estimated order quantity, customization requirements
• Communication content: emails, chat messages, project specifications, design / artwork files
• Payment information: bank account details for invoicing only; we do not store credit card numbers

2.2 Information Collected Automatically

When you browse our website, we automatically collect:

• IP address and approximate location (country / region)
• Browser type, device type, operating system
• Pages visited, time spent, clickstream
• Referring URL (which website sent you to us)

[ 03 ]How We Use Your Information

We use your information only for legitimate business purposes:

• Responding to inquiries — preparing quotations, samples, OEM proposals
• Fulfilling orders — processing PIs, arranging shipping, issuing invoices
• Customer service — handling questions, complaints, follow-ups
• Business correspondence — sending product updates, catalog changes, trade-show invitations (only if you opt in)
• Website improvement — analyzing traffic patterns to improve user experience
• Legal compliance — meeting export-control, tax and KYC requirements

We do not sell your personal information to third parties. We do not use your information for targeted advertising.

[ 04 ]Information Sharing & Disclosure

We share your information only with:

• Service providers who help us run the business — freight forwarders, banks, payment processors, hosting providers — under signed confidentiality agreements
• Legal authorities when required by Chinese law or international treaty
• Successors in interest if the Kare group is acquired or merged (you will be notified before any such transfer)

We never share your inquiries, designs, or order details with other customers, competitors, or any party not bound by confidentiality.

[ 05 ]Cookies & Tracking

Our website uses essential cookies (session management, language preference) and basic analytics cookies (when enabled). You can disable non-essential cookies via your browser settings or our cookie consent banner.

We do not use advertising cookies, retargeting pixels, or third-party social-media tracking on this website.

[ 06 ]Data Security

We protect your information through:

• TLS / SSL encryption for all website traffic (HTTPS)
• Encrypted email correspondence available on request
• Access controls — only authorized staff can access customer data
• Regular security audits and intrusion detection
• NDAs signed with all employees handling customer information

No internet transmission is 100% secure. If you discover a security issue, please email security@karewash.com immediately.

[ 07 ]Data Retention

We retain personal information only as long as necessary:

• Inquiry data without subsequent business: 24 months from last contact, then purged
• Active customer records: for the duration of the business relationship plus 7 years (tax and audit purposes)
• Marketing opt-ins: until you unsubscribe
• Anonymized analytics data: indefinitely

[ 08 ]Your Rights

Under GDPR (EU / EEA / UK residents)

You have the right to: access your data, correct inaccuracies, request deletion, restrict processing, object to processing, request data portability, and lodge a complaint with your local data-protection authority.

Under CCPA / CPRA (California residents)

You have the right to: know what personal information we collect, request deletion, opt out of “sale” of personal information (we do not sell), correct inaccuracies, and not be discriminated against for exercising these rights.

Under PIPL (Chinese residents)

You have the right to: access, correct, delete, restrict processing, withdraw consent, and request that we provide information about processors and recipients.

To exercise any of these rights, email privacy@karewash.com. We respond within 30 days.

[ 09 ]International Data Transfers

Our servers and primary business operations are located in mainland China and Hong Kong. If you are outside these jurisdictions, your information will be transferred internationally. We rely on Standard Contractual Clauses (SCCs) for transfers from the EEA / UK, and equivalent safeguards for other jurisdictions.

[ 10 ]Children’s Privacy

Our website and services are intended for B2B use by professional buyers (18+). We do not knowingly collect information from anyone under 18. If we learn we have, we will delete it immediately.

[ 11 ]Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top reflects when it was last revised. Material changes will be communicated via email (to active customers) or a prominent website notice. Continued use of our website after changes constitutes acceptance.

[ 12 ]Contact Us

Questions, complaints or data-subject requests:

• Email: info@szkare.com
• Postal: Suzhou Kare Houseware Co., Ltd., Suzhou, Jiangsu Province, China